Nielsen Norman Group
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Usability 101: Introduction to Usability
Usability refers to how easily people can complete tasks with a design. Improve it by watching representative users do realistic tasks, early and repeatedly.
Agent Harness: Definition
An agent harness manages a software loop between an AI model and its tools. Its context, permissions, and limits shape what users can do.
UX Conference January Announced (Jan 19 - Feb 1)
Take up to 5 in-depth training courses, teaching user experience best practices for successful design. Training focused on long-lasting skills for UX professionals. January 19 - February 1, 2026.
The Role of UX in Agentic Software Factories
AI-native software development lifecycles reduce UX to AI context. UX must discover user needs, shape what’s built, and evaluate it before and after launch.
Experience Design: Dropping the “User” from “User Experience”
AI is expanding UX beyond human users to agents acting on their behalf. Experience design names this broader field, which still centers on people’s goals.
UX Disciplines: Glossary
Definitions of fields related to user experience, including UX design, UI design, visual design, interaction design, service design, UX research, and DesignOps
AI in UX: Work Is Faster, But Practitioners Have Mixed Feelings
AI saves UX practitioners time on nearly every task, yet most feel lukewarm about it: mandates, unreliable output, and inflated expectations eat the gains.
Synthetic Users vs. Human Respondents: Same Conclusion, Less Variation
Data from AI-generated respondents pointed to the same conclusion as a survey of 604 humans but contained far fewer distinct answers.
UX Maps: Glossary
Use this glossary to quickly clarify key terms and concepts related to UX maps.
Empathy Mapping: The First Step in Design Thinking
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.
The New Big Ball of Mud: Why Agentic AI Systems Turn Fragile
AI makes building nearly free, so users grow agentic systems piecemeal into fragile messes they no longer understand.
How AI Works and How Users Think About It: Study Guide
Unsure where to start? Use this collection of links to our articles and videos to learn about how artificial intelligence works, and how users think about it.
When Should You Disclose AI Use? The PACED Framework
How people react to being told that AI helped create a piece of content varies with audience, context, the nature and degree of AI use.
Designing AI Products and Features: Study Guide
Unsure where to start? Use this collection of links to our articles and videos to learn about recommendations for designing AI products and features.
The 3 Roles of Context for AI Agents
AI-agent power users curate 3 kinds of context: global (across tasks), local (task-specific), and ambient (raw streams like email).
UX Conference December Announced (Dec 2 - Dec 15)
Take up to 5 in-depth training courses, teaching user experience best practices for successful design. Training focused on long-lasting skills for UX professionals. December 2 - December 15, 2026.
Test Complex Interactions Earlier with AI Prototyping
AI tools make it feasible to build fully interactive prototypes of complex interfaces so you can test them with users earlier in the design process.
AI Can Help Write an Article, but It Can’t Stand Behind It
NN/G uses AI for clarity, formatting, and critique, but humans retain editorial judgment and responsibility for every article.
Using AI for UX Work: Study Guide
Unsure where to start? Use this collection of links to our articles and videos to learn about the best ways to use artificial intelligence for UX work.
UX Conference November Announced (Nov 16 - Nov 19)
Take up to 2 in-depth training courses, teaching user experience best practices for successful design. Live online training focused on long-lasting skills for UX professionals. Nov 16 - Nov 19, 2026 (Americas) | Nov 17 - Nov 20 (Asia/AU).
In the directory since 25 Sept 2026 · last checked 9 Nov 2026 · RSS