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  1. 1MIT Sloan Management Reviewsloanreview.mit.edu · about 4 posts a weekThe New Business of InnovationLast post 23 Sept
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Latest leadership posts

  1. Should managers step in to help their sales staff?

    · fastcompany.com · The Conversation

    Workers in sales might roll their eyes when they deal with a micromanaging boss. But many customers actually appreciate it if a store manager offers to help when they’re mulling over a purchase, whether it’s a dishwasher, a tablet, or a lawn mower. That’s the main finding of a new study I…

  2. Why the best resume may be the wrong resume for a design team

    · uxdesign.cc · Himanshu Bharadwaj

    What design leadership gets wrong about experience, expertise, and innovation on a team. Continue reading on UX Collective »

  3. Five Urgent Priorities for CMOs in 2027

    · sloanreview.mit.edu · Kimberly A. Whitler. Kimberly A. Whitler is the Frank M. Sands Senior Professor of Business at the University of Virginia’s Darden School of Business, a board member, a former general manager and CMO, and the author of Positioning for Advantage: Techniques and Strategies to Grow Brand Value (Columbia Business School Publishing, 2021).

    Matt Harrison Clough/Ikon Images In an unpredictable economy and fractured media landscape, marketing leaders are navigating a period of profound transformation and disruption — and as AI technologies evolve, the pace of change will only increase. In response, the highest priorities of chief…

  4. What Yellowstone, Rwanda and AI Taught Me About Change

    · edsurge.com · Nathan Kraai

    By viewing our classrooms as interconnected ecosystems, we can move beyond the surface-level debate over technology to focus on cultivating judgment, ...

  5. How AI Creates a Capability Mirage

    · sloanreview.mit.edu · Melissa Swift, Teryluz Andreu, and Dolores Hernandez. Melissa Swift is the founder and CEO of organizational consulting firm Anthrome Insight. She is also the author of Work Here Now: Think Like a Human and Build a Powerhouse Workplace (Wiley, 2023) and Effective: How to do Great Work in a Fast-Changing World (Wiley, 2026). Teryluz Andreu is a partner at Axialent, specializing in culture transformation and leadership development. Dolores Hernandez is content and culture practice lead at Axialent, specializing in leadership development and culture diagnostics and design.

    PPaint/Ikon Images Dry rot. A Potemkin village. The Wizard of Oz. What do those things have in common? In each case, they may look good on the surface, but it’s only an illusion. Wood afflicted with dry rot looks just fine until the tree it’s in topples down. Grigory Potemkin is said to have tried…

  6. When AI Disruption Never Ends

    · sloanreview.mit.edu · Rory McDonald and Will Drover. Rory McDonald is the John Tyler Associate Professor of Business Administration at the University of Virginia’s Darden School of Business, where he teaches strategy and innovation. He is coauthor of Productive Tensions: How Every Leader Can Tackle Innovation’s Toughest Trade-Offs (MIT Press, 2023). Will Drover is professor of entrepreneurship and innovation and department chair at the Neeley School of Business at Texas Christian University, where he also serves as the dean’s adviser on AI and digital innovation and as the director of the Neeley AI Forward initiative.

    Phil Bliss/theispot.com A vice president of product opens her laptop on a Monday morning to find that the AI model her team had worked with for the past six weeks to build a customer workflow has been leapfrogged by a cheaper, faster alternative. Again. Her Slack feed is blowing up with links to…

  7. How to Reinvent Your Company Without Starting Over

    · sloanreview.mit.edu · Khaled Soufani and Samsurin Welch. Khaled Soufani is a management practice professor of financial economics and policy and director of the Circular Economy Centre at Cambridge Judge Business School. Samsurin Welch is an associate at the Circular Economy Centre.

    Grundini/Ikon Images How does a fossil fuel company become the world’s largest developer of offshore wind? How does a software company written off for missing the mobile revolution become one of the world’s most valuable companies in the age of AI? Ørsted and Microsoft have faced a puzzle familiar…

  8. Stitching the Future: Technology as a Sacred Trust

    · edsurge.com · Pattie Morales

    By grounding our digital strategy in the same values as our ancestors, we can ensure technology serves our school community rather than consuming it.

  9. Responsible AI Means Knowing the Limits of Agent Autonomy

    · sloanreview.mit.edu · Elizabeth M. Renieris, David Kiron, Steven Mills, and Anne Kleppe.

    For the fifth year in a row, MIT Sloan Management Review and Boston Consulting Group (BCG) have assembled an international panel of AI experts that includes academics and practitioners to help us understand how responsible artificial intelligence is being implemented across organizations worldwide…

  10. Over and Out

    · sloanreview.mit.edu · Abbie Lundberg and Elizabeth Heichler. Abbie Lundberg is editor in chief at MIT Sloan Management Review . Elizabeth Heichler is editorial director, magazine, at MIT Sloan Management Review .

    For this final issue of MIT Sloan Management Review, Benjamin Laker and Maria Papacosta offer advice on ending things well. In that spirit, we want to reflect on the impact our editorially independent publication has had in its 67 years. Over the past few months, we’ve been buoyed by many messages…

  11. What Kind of Chief Purpose Officer Does Your Company Need?

    · sloanreview.mit.edu · Albena Björck and Nicole Steller. Albena Björck is an associate professor, head of the Global Business Lab, and head of Purpose-Inside Lab at the ZHAW School of Management and Law. Nicole Steller is an assistant professor at ESCP Business School. The authors are cofounders of the Chief Purpose Officer Network .

    Rob Dobi The Research The authors identified 56 individuals with purpose leadership roles who were representative of a variety of industries, company sizes, and regions. Of the CPOs interviewed, 60% identified as female and 40% as male. They conducted semi-structured interviews online from 2022 to…

  12. Dethroning Loyalty

    · sloanreview.mit.edu · Ron Carucci and Jim Detert. Ron Carucci is cofounder and managing partner of leadership consultancy Navalent and the author of To Be Honest: Lead With the Power of Truth, Justice, and Purpose (Kogan Page, 2021). Jim Detert is the John L. Colley Professor of Business Administration at the University of Virginia’s Darden School of Business and the author of Choosing Courage: The Everyday Guide to Being Brave at Work (Harvard Business Review Press, 2021). The authors contributed equally; names are listed alphabetically.

    Rob Dobi What’s wrong with loyalty? Isn’t it a virtue to display steadfast allegiance to something or someone other than oneself? After all, loyalty has been celebrated as a virtue across many cultures for millennia. As economic headwinds and a tough job market appear to be empowering more…

  13. How Leadership Anxiety Derails Transformation

    · sloanreview.mit.edu · Declan Fitzsimons, Gianpiero Petriglieri, and Jennifer Petriglieri. Declan Fitzsimons is a senior affiliated professor of organizational behavior at Insead. Gianpiero Petriglieri is an associate professor of organizational behavior at Insead and holds the Insead Alumni Professorship in Leadership and Development. Jennifer Petriglieri is a professor of organizational behavior at Insead.

    Rob Dobi The Research This article draws on a four-year ethnographic study of a professional services firm whose leaders initiated a major transformation to reverse declining performance. The research involved nearly 760 hours of observation across leadership and project team meetings, more than…

  14. Tying Purpose to Performance

    · sloanreview.mit.edu · John Pearson, interviewed by MIT Sloan Management Review . John Pearson is CEO of DHL Express.

    Photo courtesy DHL John Pearson has been CEO of DHL Express and on the DHL Group board of management since 2019. He joined the global logistics and courier company in 1986 and has held senior management positions in its divisions in the Middle East, the Asia-Pacific region, the U.S., and Europe…

  15. A Compelling Story Can Disarm Even a Skeptical Negotiator

    · sloanreview.mit.edu · Leopold Ried and Lutz Kaufmann. Leopold Ried is an assistant professor of management at the University of Melbourne. Lutz Kaufmann is a professor of business negotiations and procurement at WHU – Otto Beisheim School of Management.

    Ivan Diaz/Unsplash Human beings are not good at separating fact from fiction. But surely hard-nosed B2B professionals are different? Our research suggests otherwise. In two experiments with 622 B2B sales professionals, we gave participants a negotiation scenario in which a buyer either lied or told…

  16. Three Things to Know About Customer Resistance to AI

    · sloanreview.mit.edu · Kaushik Viswanath. Kaushik Viswanath is senior features editor at MIT Sloan Management Review .

    Microsoft Copilot/Unsplash Companies are betting that AI chatbots will deliver faster and cheaper customer service. But if you’ve ever tried to circumvent a chatbot and get to a human, you’re not alone. Here’s what three recent studies discovered about when customers will and won’t let AI do a…

  17. Why Employees With Working-Class Roots Are Better at Getting Their Ideas Heard

    · sloanreview.mit.edu · Yasha Spriha and Subra Tangirala. Yasha Spriha is an assistant professor of management at the W.P. Carey School of Business at Arizona State University. Subra Tangirala is the dean’s professor of management at the University of Maryland’s Robert H. Smith School of Business.

    Nimble Made/Unsplash Getting manager buy-in for a good idea is harder than it should be. Our research points to a communication style that reliably breaks through this wall — and that is disproportionately exhibited by white-collar employees with working-class origins. We studied how employees…

  18. Spot New Tech Skills Emerging From the Workforce

    · sloanreview.mit.edu · Banu Saatçi, Chris Ivory, and Maria Laura Toraldo. Banu Saatçi is a postdoctoral researcher in the Department of Economics, Management, and Quantitative Methods at the University of Milan. Chris Ivory is a professor of innovation management at the School of Health Sciences, Innovation, and Design at Mälardalen University and professor of technology and organization at Anglia Ruskin University in the Faculty of Business and Law. Maria Laura Toraldo is an associate professor in the Department of Economics, Management, and Quantitative Methods at the University of Milan.

    Matt Chinworth Across industries, companies are investing unprecedented sums in reskilling programs to prepare employees to use emerging technologies.1 The programs are typically built around forecasts of which skills, such as data literacy, digital fluency, systems thinking, and adaptability, will…

  19. Ask Sanyin: How Do I Communicate That I’ve Grown and Changed?

    · sloanreview.mit.edu · Sanyin Siang. Sanyin Siang is a CEO coach and leads the Fuqua/Coach K Center on Leadership & Ethics (COLE) at Duke University.

    Carolyn Geason-Beissel/MIT SMR | Unsplash, Fotos After receiving some challenging feedback about my management style, I’ve done a lot of introspection, taken responsibility, worked with a coach, and I believe I’ve made real changes in how I work with others. But I don’t sense that others’…

  20. Develop Your Team’s Social Capital, Not Just Their Skills

    · sloanreview.mit.edu · James J. Areago. James J. Areago is vice president of Product Strategy & Performance — Global Financial Lines at Liberty Mutual Insurance. This article is based on his recent doctoral research.

    Leigh Wells/Ikon Images Leaders may prioritize executing strategy and driving organizational performance, but they are also responsible for developing the next generation of leaders. Traditionally, leadership development has focused heavily on performance — an understandable emphasis, given that…